The following is the complaint I posted on Yourbroadband’s fan page after being repeatedly pissed off by the idiotic replies of their customer support.
I am very sorry to say but I find your service the shittiest in this world. I don’t always use this foul language but when I do its for idiot providers like you.
I have booked a complaint 14 days back about my net not working and in those 14 days I haven’t received any proper follow up from you guys. Every night I have to come back from office and call your crappy customer care where everytime I call I am presented with new support person. Some of your support people have even cut the call in between and didn’t bother to reply back.
My connection has not been restored since last 14 days and all my online work is stopped because of this. Yesterday I tried calling the Nodal Manager Mr. Subramanian S but he never picked up his extension number. Later I talked to your team leader Mr. Viswanathan Pillai and he PROMISED a resolution by sending a technician at my place in next 2 hours. The technician never came and all I got was a support call on my number who told me few steps to get the net working on my laptop that too just for few hours. I told the technician that the problem is with the wire which is coming to my place and he too promised a solution. But nothing happened and my connection was lost again after few hours.
Then later I called again your customer support asking for resolution instantaneously and they again presented me with your BULLSHIT tailor made reply “give us 24 working hours”. I am totally fed up you guys taking my money and not giving me service. Few days back I received a call from your support team asking me to pay the money so that my net should start working. This happened when my net was already not working for past 9 days in the paid time period. I paid for the 2000+ plan Extravaganza 100 GB, 25Mbps and was hoping the connection will be back next day. I haven’t received any phone call from your support team but none came and I again have to register a new complaint that night.
When asked to get my connection cancelled the guy took my complaint very easily and simply filed the complaint. And when later I called to ask when will I get my refund back I was told it will take 45 working days. Is this the way how you loot your customers. So that in the next 45 days you can invest our money into something and get your returns out of it.
I am totally disappointed at the way your company is running. Companies like you spoil the name of Indian companies in the world. All you care about is money and not giving proper service. If your team leads are the ones lying to the customer, your Managers are not picking calls then I wonder what a total loser your company leadership is and what kid of cheats are sitting on your executive team. I know my complaint and these hard words would hardly ring a bell in your head but I will still state it and go public with this online on all forums. I will simply not spare you guys for the kind of mental stress and loss of work I had to suffer for the last few days.
I will go to consumer court as well if you guys don’t even have the decency to return my money soon. And I will fight hard to get companies like you to totally get banned and your customers taken away from you.
A very angry and cheated customer of yours,
My account id is: shu647